We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

criehl's avatar
criehl
New member | Level 2
6 years ago

Why is my video audio out of sync for video files uploaded to Dropbox?

I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox. How do I ...
Mac
Sync
  • criehl's avatar
    criehl
    6 years ago

    I figured it out.  The file on DropBox is fine: when I DOWNLOAD it, there are no sync issues. So it looks as though the problem is opening it from DropBox. The playback Codecs playing from the Web site mess up the sync. But as long as the file is fine, my co-collaborators will be able to download it.

     

    Thanks for taking the time to reply.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there criehl, could you please elaborate a bit on this so as to have a better understanding? For example:
  • How did you add the video to your Dropbox folder? From the website or the desktop app?
  • Are you previewing this on the website or using your Dropbox folder on your desktop?
  • Are you having this issue with only that video or others too?
  • If you added and/or are previewing the video through the Dropbox folder, could you please let me know what the Dropbox icon that’s next to your computer’s clock reads when you click it?
Thank you in advance! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!