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Forum Discussion

Alex Kasper's avatar
Alex Kasper
New member | Level 1
13 days ago

Why do I need to sync my files manually on the desktop app?

I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download sta...
Desktop
Mac
Sync
Alex Kasper's avatar
Alex Kasper
New member | Level 1

Hannah, just what I sent above and nothing more.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Thanks, Alex.

Please try these steps and let me know if they help:

  1. Save your work and quit all programs.
  2. Completely close any third-party cloud apps (e.g., Google Drive, iCloud).
  3. Quit Dropbox:
    1. Click the Dropbox icon in the menu bar.
    2. Click your avatar (profile picture or initials) and select Quit Dropbox.
  4. Relaunch Finder:
    1. Click the Apple logo in the top left, select Force Quit.
    2. Choose Finder and click Relaunch.
  5. Restart Dropbox.

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