You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
7 years ago

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
Binko's avatar
Binko
Explorer | Level 4

Hello Jay! Same issue there...

I am an exissting Dropbox plus user.

I just updated to last version.

Quite dropbox, reboot...

But still don't get the option smartsync on the drop down menu.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago
Binko wrote:

I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.

The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

  • Binko's avatar
    Binko
    Explorer | Level 4
    6 years ago

    Thanks Rich,

    Can't wait...

    You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

    Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

    Thanks again for your help

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there Binko, are you still not able to see the smart sync option in your desktop app yet?
       
      You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:
       
      1. Click the Dropbox icon in your menu bar.
      2. Click the gear icon in the top right of the window.
      3. Choose Preferences…
      4. Go to the General tab and enable Smart Sync.
       
      Hope this helps - Cheers!
      • kane656's avatar
        kane656
        New member | Level 2
        6 years ago

        Hi Daphne

        I am having exactly the same problem. It was working up until a week or so ago. No contextual menus either like Binko, although there are checkbox/cloud icons in the Finder and apparently I have the most recent version of Dropbox. I am running Yosemite 10.10.5.

        If I continue down this path eventually I will run out of hard drive space with all of these 'Local' versions on my computer, with no option to make 'Online Only'.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!