You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
7 years ago

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
 
This will make sure that the context menu has been installed.
 
Let me know if that works!
Binko's avatar
Binko
Explorer | Level 4
6 years ago

Hello Jay! Same issue there...

I am an exissting Dropbox plus user.

I just updated to last version.

Quite dropbox, reboot...

But still don't get the option smartsync on the drop down menu.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago
    Binko wrote:

    I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.

    The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

    • Binko's avatar
      Binko
      Explorer | Level 4
      6 years ago

      Thanks Rich,

      Can't wait...

      You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

      Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

      Thanks again for your help

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there Binko, are you still not able to see the smart sync option in your desktop app yet?
         
        You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:
         
        1. Click the Dropbox icon in your menu bar.
        2. Click the gear icon in the top right of the window.
        3. Choose Preferences…
        4. Go to the General tab and enable Smart Sync.
         
        Hope this helps - Cheers!

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