You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
7 years ago

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
viccilewis's avatar
viccilewis
New member | Level 2

Fabulous I can now see the option. I assume it takes some time to do. The first folder has done- just waiting for the others. It doesnt matter that they are shared folders (ie someone shared with me does it?)

 

Thanks so much for your help

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
It takes some time to mark the files and folders as online-only to download the placeholder files, and varies depending on the number of files in total, and no problems with sharing.
 
If you have any questions, please let me know!
  • viccilewis's avatar
    viccilewis
    New member | Level 2
    7 years ago

    Thanks again

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!