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MCRS's avatar
MCRS
New member | Level 2
2 years ago

When I send an email, my name is as Dropbox. What?

When I send an email from my tablet it shows to the receiver that my email is called Dropbox not my email address.  
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi MCRS, welcome to our Community! 

 

Just to clarify, does that happen when you open your email address on your tablet, and send a simple email to someone, or when you try to share a Dropbox file with the receiver? 

 

If you have any screenshots of how this looks on your end, you are more than welcome to send them over, in order for me to have a visual too. 

 

Keep me posted! 

  • gorgar07's avatar
    gorgar07
    Explorer | Level 4
    2 years ago

    I have a client that has the SAME PROBLEM if she attaches a file on Mac os 13 in safari on gmail. The email header -- from -- says "Drop Box File" but has their sender address underneath. She can't get it out of there. I made a script on mac to place it in a folder with her name but found no answers for her to correct this.

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