Forum Discussion

Helpful | Level 6

2 years ago

Upload Speed Issue

For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...

Dropbox Staff

Hey Arielct! Sorry to hear you’re having the same issue.

Out of curiosity, what’s the app version of the Dropbox app that’s currently running on your computer?

Did you have any computer/Dropbox updates recently that could have affected this?

Arielct

Helpful | Level 5

2 years ago

Hi,

Thanks for the response.

My internet speed

URL SPEED please select

My DBox Version V172.4.7555

My Mac is a MacBook Pro (16-inch, 2019),

2.6 GHz 6-Core Intel Core i7,

32 GB 2667 MHz DDR4

175Gb available on SSD drive

I have not added or changes any configuration or No Additional software has been added.

We have a Business BD with over 13TB spare capacity to upload.

Hope this helps.

Hannah
Dropbox Staff
2 years ago
Hey Arielct, if you're having this issue with our desktop app, can you check your preferences, to make sure your upload speed is not limited?
Arielct
Helpful | Level 5
2 years ago
Hi Hanna,

This is my setting
Walter
Dropbox Staff
2 years ago
Hey Arielct, sorry to jump in, but could you update the app's version from this page and let us know if the issue persists?

If it does, you could try rebooting your router too.
Arielct
Helpful | Level 5
2 years ago
Hi Im using DB v173.4.6706

I still can't use DB for uploads its so slow. I used to have blinding upload now it's dire. I have even have the Fibre provider to but we have isolated it all to just Dropbox issue.

HELP ANYONE ta 🙂
Megan
Dropbox Staff
2 years ago
Hi Arielct, you mentioned that you tried to upload content on a different Mac at your office using the same upload speed.

What was the app's speed then? Can you also attach a screenshot of the app's syncing status at the moment?
Arielct
Helpful | Level 5
2 years ago
Nancy
Dropbox Staff
2 years ago
Hi again, Arielct; thanks for the screenshot.

One more thing to clarify; does this issue only occur at your office, or have you tried to upload a file by connecting to your home WiFi and the same issue persists?