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Forum Discussion
Upload files button doesn't work
I am trying to uplload a word file from my MacBook. I click on "upload files" on the right hand menu in a folder, but nothing happen - it's as if the button just doesnt''t work any more. I've not ...
Hi DavidEnnis, thanks for taking the time to message us!
It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
If the issue persists after this, please feel free to reach back out.
Jay
Dropbox Staff
Dropbox StaffHi DavidEnnis, thanks for taking the time to message us!
It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
If the issue persists after this, please feel free to reach back out.
Thanks Jay - v helpful. I've always managed to upload files using Safari, but I tried with Chrome and it worked!! David
- Jay
I'm glad to hear that you were able to upload the files using Chrome!
It's possible that something in Safari is preventing the site from loading the necessary code for the button to work. You could try disabling any extensions which could be affecting this.
If you need any further assistance, please let me know!
I use up to date chrome browser, usually smooth but this is why the upload button doesn't work (grey color)
- JayHi rgamesstore, are you trying to upload into a shared folder?
Could you attach a screenshot showing the browser window when you're trying to upload a file?
