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Thibault26's avatar
Thibault26
Explorer | Level 4
7 months ago

"Upload couldn't be completed" error when uploading a .mov 46 GB file from the iOS app

i recorded a podcast on my iphone but when i try to upload it on the dropbox app so i have it on my pc to edit, i keep getting the same error saying the upload couldn't be completed and that the file...
Error Messages
iOS
Mobile
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upload
Thibault26's avatar
Thibault26
Explorer | Level 4

yes i am, and when i connect my phone to my pc via USB it doesn't show up in my files.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Thibault26, are you able to open and play the video file on your phone as normal?

  • Thibault26's avatar
    Thibault26
    Explorer | Level 4
    6 months ago

    Yes, works completely fine.

    kind regards

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks, Thibault26.

       

      I see you mentioned that when you connect your phone to your PC, the video doesn't show up in your files; do you mean your Dropbox files?

       

      Or does it seem like the file is not stored on your phone, when you connect the device to the PC?

       

      If it shows up as stored on your phone, are you able to copy it to your PC?

      • Thibault26's avatar
        Thibault26
        Explorer | Level 4
        6 months ago

        no it seems like the file is not stored on my phone

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