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Forum Discussion
There was an issue communicating with your photo library
I have recently started facing this issue on Dropbox where my camera uploads haven't been happening for a while. I landed onto this forum and searched a few solutions
1. Reinstall the app - wor...
I wanted to share what has been recently working for me - it's a really dumb trick. So, I have to reinstall and then login and make it work for all the older files by selecting "All images (or something like that)".
As I have mentioned before, this is the time when new images will stop being uploaded. So, then I had to reinstall the app again (and remind myself to not take a picture meanwhile). When I I have reinstalled the app, the option I need to choose is "New photos from xx July 2021". Thats when my dropbox will always pick up the new photos. It's sad but that's how it's been working for me thus far.
Walter
Dropbox Staff
Dropbox StaffHey there adityadineshsaxena, thanks for joining our Community and happy Monday!
Since you've already done some troubleshooting, could you also try completely uninstalling the mobile app from your device and installing it anew?
Let me know how it goes!
Since you've already done some troubleshooting, could you also try completely uninstalling the mobile app from your device and installing it anew?
Let me know how it goes!
Same issue here.
*Deleting and reinstalling app is not helping.
Deleting and reinstalling has not been working - it works temporarily, then I switch the app to another one and come back to Dropbox - it stops working.
- Walter
In that case, could you try removing Dropbox from the Files app's locations and adding it back again?
Let me know if that helps dogopurr & adityadineshsaxena!
