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MeganEG's avatar
MeganEG
Explorer | Level 3
2 years ago
Solved

The following characters are not allowed: angle brackets \ / : ? * " | ERROR Dropbox File Request

 I keep getting the error "The following characters are not allowed: angle brackets \ / : ? * " |" when trying to create a folder for File Request, but I am not using those in my file name at all. Any suggestions? 

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  • adamaduckett's avatar
    adamaduckett
    2 years ago

    I've found this issue in my Dropbox. I'd reached out to support before but no luck.

     

    Happened again this morning, so dug a little deeper. I found that along the path (to the folder I was trying to use as a file request folder), those characters will exist (<>\ / : ? * ") – for me it's a fairly top level folder which is a little worrying. I'd named the folder Clients/Projects – so any folders after this can't be a file request folder currently because of the /.

     

    I've tried saving a file request folder in the top level Dropbox folder instead: ie /Dropbox/FolderName and it works fine.

     

    Give that a whirl – it should do the trick.

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 I keep getting the error \"The following characters are not allowed: angle brackets \\ / : ? * \" |\" when trying to create a folder for File Request, but I am not using those in my file name at all. Any suggestions? 

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 I keep getting the error \"The following characters are not allowed: angle brackets \\ / : ? * \" |\" when trying to create a folder for File Request, but I am not using those in my file name at all. Any suggestions? 

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The following characters are not allowed: angle brackets \\ / : ? * \" | ERROR Dropbox File Request","moderationData":{"__ref":"ModerationData:moderation_data:685895"},"body":"

Hi there MeganEG, sorry to hear you're having issues with this.

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\n

Is  it possible that the person who requested the files from you has an invalid character in the folder path the files would end up after you uploaded them?

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Have you tried another browser to upload to this file request by any chance?

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If you did and still get this error, could you send us  a screenshot so that we can have a look too?

\n

 

\n

Thanks!

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I've found this issue in my Dropbox. I'd reached out to support before but no luck.

 

Happened again this morning, so dug a little deeper. I found that along the path (to the folder I was trying to use as a file request folder), those characters will exist (<>\\ / : ? * \") – for me it's a fairly top level folder which is a little worrying. I'd named the folder Clients/Projects – so any folders after this can't be a file request folder currently because of the /.

 

I've tried saving a file request folder in the top level Dropbox folder instead: ie /Dropbox/FolderName and it works fine.

 

Give that a whirl – it should do the trick.

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