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DrTAS's avatar
DrTAS
New member | Level 2
11 months ago

The desktop app refused to sync due to incompatible characters in filenames

My dropbox shows Couldn't sync files. Due to usage of banned symbols. I cannot open the files to rename them.

 

Desktop
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi there DrTAS - sorry to hear about your syncing issue.

     

    You should be able to locate those files and rename them normally on the website or even locally on your device in your Dropbox folder after you quit the desktop app on your computer.

     

    Let us know of any updates! 

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