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Forum Discussion
Temporary files are created for Office files only in the Dropbox folder
good morning, I need your help.
I use dropbox for job, from the account that my boss created for us, we have shared dropbox, so if I change o cancel a file, every people see that changement of ...
Hannah
Dropbox Staff
Dropbox StaffHey Christine2024, thanks for reaching out to us.
I moved your post to a thread that has some info relevant to your query.
Can you try Walter's workaround above, to see if that helps?
Hi Hannah,
Thank you for your quick reply!
I have tried Walter's method (pausing syncing - editing / saving document - resuming syncing). The temp file will still pop up after the syncing is resumed. And since I am using Dropbox for work which requires short turnaround time, it's not easy for me to perform those steps every time I edit files.
I understand that temp files are created by MS office apps instead of Dropbox, but this issue only happens in my Dropbox. There's no temp file created after saving files on Desktop or OneDrive.
- Hannah
Thanks for getting back to me, Christine.
Just to check, if you simply close the Dropbox app and try to replicate the issue, does it persist?
Hi Hannah, I tried uninstalling & reinstalling Dropbox on my PC and the same issue still exist.
- Hannah
How about when the app is closed or uninstalled? Does the issue persist then too?
