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Forum Discussion

osamabahr's avatar
osamabahr
Helpful | Level 6
7 years ago

syncing with mac os yosemite

suddinly my mac stop syncing os x yosemite 10.10.5
Desktop
Sync
  • osamabahr's avatar
    osamabahr
    6 years ago

    Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Osama, does the Dropbox icon show any error messages when you hover the mouse over it? Do any of your folders have a syncing icon on them? When did it stop syncing?
 
Any info you can provide would help!
osamabahr's avatar
osamabahr
Helpful | Level 6
7 years ago

No errors appear, it is just dimmed like no internet access, with rotating arrows, and word connecting

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    If the Dropbox icon on the menu bar is dimmed, then it does mean it cannot connect to the web.
     
    There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
     
    I’d recommend disabling or changing your settings for the above to see if this helps out!
    • osamabahr's avatar
      osamabahr
      Helpful | Level 6
      7 years ago

      Thank you for your caring, i tried a lot of things, i make thr proxy as "no proxy" re-installed a lot of times, removing the data folder, still dimmed and give me that no internet connection, and log in give me nothing at all, really don't know what to do.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Are you able to access and login to the Dropbox site?
         
        Could you forward a screenshot showing what the Dropbox desktop application looks like in the menu bar at the top of the screen, and what happens when you click it?
         
        Thanks in advance!

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