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Forum Discussion

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
2 years ago

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August   Things I have checked: my system is MacOS 13.1 - up to date m...
Desktop
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  • Neilwgardiner's avatar
    Neilwgardiner
    2 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Neilwgardiner, thanks for bringing this to our attention.

 

Have you enabled full disk access for the Dropbox app in the Mac OS settings?

 

This will help me to assist further!

  • Neilwgardiner's avatar
    Neilwgardiner
    Helpful | Level 6
    2 years ago

    Yes -- I have enabled full disk access for Dropbox

    I restarted

    I then fixed the hard links and permissions

    it is still indexing

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try fully rebooting your machine, if you haven't done so already?

      • Neilwgardiner's avatar
        Neilwgardiner
        Helpful | Level 6
        2 years ago

        Thanks but I tried that and it did not work

        Please could i have a support number that I can call so we can solve this more efficiently?

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