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care4rei's avatar
care4rei
Explorer | Level 3
6 years ago

Syncing issue on macOS 10.15 Catalina

I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a l...
Desktop
Mac
Sync
  • Jane's avatar
    Jane
    6 years ago
    Hey J-Sync, thanks for staying in touch here! 
     
    As a follow-up step, I’d recommend unlinking & relinking your account on your Mac once, since it recreates the local database. Can you let me know if you’ve already done that? 
     
    You could also check out the steps below. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues:
     
    #1. Make sure the Dropbox desktop application is running & click on the Dropbox icon in your menu bar. → Then click next to your profile picture in the Notifications panel. 
    #2. Select 'Preferences' & then navigate on the 'Account' tab.
    #3. Hold down the 'Option/Alt' key. 
    #4. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key. 
    #5. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones. 
     
    Once you get a chance to have a look at my pointers, please keep me updated on the results!
  • care4rei's avatar
    care4rei
    Explorer | Level 3
    6 years ago

    My network bandwidth is 300Mbps.All the applications over intenet work fine except dropbox.And the dropbox on the other PC runs Windows 10 on the same nework works fine too.The problem starts with the macOS 10.15 Catalina.Dropbox works fine in my MBP on macOS 10.14 and before.

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      I will be glad to investigate this further. Syncing difficulties can occur on all Operating systems and versions. It will be very helpful for us to take a look into device details, so I can send you an email to do this if you wish. 

      However, I would like to go through the basic troubleshooting steps here before we do that. Bear with me, I have a few more things to confirm with you. :smile_cat:

      • Please confirm your application bandwidth settings.
      • Please confirm the size of the files you are syncing. 
      • Is this the first sync for this device?
      • Let me know if by any chance you have created symlinks to your Dropbox files to sync them with another app. 

      Please feel free to ask questions if you need guidance to confirm the above. 

      Thanks for the additional info.

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