You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Just voicing my support for what rusdom requested above. There must be a large number of users like me afflicted by this problem and regularly checking this thread in the hopes of a meaningful response.
Sadly I'm becoming disenchanted with DropBox. My guess is that they've become investor driven and only care about pushing the "next big thing". Meanwhile their core product, which brought them success in the first place and which is why most users are here, is suffering and no one cares that much to fix it. For example, there is a known problem with macOS 12.3 and newer that still hasn't been resolved. On a side note, my guess is that this icon change is somehow related to the ongoing effort to resolve whatever isn't working properly in 12.3+. In any event, 12.3 was released literally 6 months ago. And companies like DB have access to these releases well before the release date in order to have time to prepare. The point is DB has had an enormous amount of time to release a build that is compatible with 12.3+ and they haven't done it yet. The best they can do is display a dialog box stating that there may be problems opening files.
Alongside this I'm dealing with another significant sync related issue when overwriting cloud-only files out of Photoshop (any Photoshop users on this thread?) When a file is overwritten the timestamp updates but the content does not actually overwrite. Subsequently opening the file reverts it back to the previous version. This is a data loss scenario. I made a whole post on it on this forum but it was immediately flagged as spam. Here's the link, I wonder if it is accessible by anyone else?
There's also an existing thread from another user with the same issue that I attempted to post to but my post never appears after I submit it (tried multiple times). It's things like this that make you wonder if they're actively blocking certain content that they deem to be negative from this forum.
Sticking with the theme of lackadaisical support, I also submitted a case for this Photoshop issue with a very detailed explanation that included a link to a screen recording video that I made showing exactly what is happening. The first response from tech support was to ask me something that I painstakingly already explained and then he asked if I could send a video showing the problem. Seriously. What's worse is that tech support is apparently unable to accept videos shared via a link. The video has to be attached to the case via the web interface which has a 20MB limit (my video is 126MB). But the fact that the 8 billion dollar company, whose primary reason for existence is to share files, can't accept a shared file for a tech support case is beyond insane.
Getting a little off topic here but the point is that, and which is clearly being felt by most users on this thread, the support, direction and leadership of this company are important to the user base and they all seem to be suffering right now.
