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Forum Discussion

johnrinek's avatar
johnrinek
Helpful | Level 6
3 years ago

Syncing icons on the files in the Dropbox folder have changed

Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
desktop
GUI
sync
RobT43's avatar
RobT43
Explorer | Level 4

I've been using Dropbox for years on the Mac.  Currently using Dropbox v 153.4.3932 on macOS Monterey 12.5.  Two days ago most (80%) of folders and files switched from a green circle with a white check to a white circle with green check.  There doesn't seem to be a pattern regarding why some are still green and some are now white.  Any way to make the badges consistent?  All of the files are still local and on online, so that doesn't seem to be the factor.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi RobT43, thanks for posting here!

 

Can you send me a couple of screenshots, demonstrating what you described above? That'll help me with the visual.

 

Also, have you made any changes to the folders or files lately? 

 

Keep me posted!

  • RobT43's avatar
    RobT43
    Explorer | Level 4
    3 years ago

    Here is a screenshot.  I haven't changed anything.

    • William F.5's avatar
      William F.5
      Helpful | Level 6
      3 years ago

      Mine looks almost exactly the same (just the PC version instead of Mac). I guess this is minor in the grand scheme of things, but this seems like such an annoying change that accomplishes absolutely nothing. I just want locally available synced files and folders all to look the same, so I don't do a double-take every time I open my files.

      • me-db's avatar
        me-db
        Explorer | Level 3
        3 years ago

        I have the same problem on a brand new Mac Mini M1.  I thought I did something during the transfer.  In addition to having nearly all white icons, the icons on the old iMac don't quite match.  That one may have a few more green icons. Most icons don't show until I open a folder.

    • Joseph R.15's avatar
      Joseph R.15
      Helpful | Level 6
      3 years ago

      That just links to this thread. Did they get merged?

  • arigoldfilms's avatar
    arigoldfilms
    Collaborator | Level 10
    3 years ago

     Megan is anyone at Dropbox listening?

    • Mantas212's avatar
      Mantas212
      Helpful | Level 6
      3 years ago

      Don't think so :^)

      • Rua's avatar
        Rua
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi everyone,
         
        Thank you for the feedback. It’s helpful for us to understand how this change impacts your workflows.
         
        We acknowledge that what the sync icons mean, for folders in particular, is the main source of confusion and frustration for many people in this thread. We want to assure you that our Product and Design teams hear your feedback.
         
         

        Why did we make this change?

         

         

        This change aligns with updated Windows and macOS design patterns, UI guidelines and security best practices.
         
        Additionally, online-only files will become commonplace for most Dropbox app users. If extra space is required on your hard drive, the Dropbox desktop app or the OS may automatically convert your files to online-only. For this reason, we thought it would be important for users to quickly identify which files may automatically become online-only. In other words, files that are available offline will never be moved automatically by our app or the OS to online-only. Files in an available state can be automatically moved to online-only if you are running out of hard drive space.
         
         

        What do the icons mean?

         

        This Help Center article gives an overview of what each sync icon means.
        However, let’s look more in depth into what the sync icons mean for folders:
         
         
        Available offline

         

         
        This means that all the files/folders contained within the folder:
        • have the state available offline
        • are stored on your PC/Mac and on dropbox.com
        • are fully synced
        • cannot be moved automatically to online-only (of course you can manually make the folder online-only)
         
         
        Available

         

        This means that:
        • at least 1 file/folder contained within the folder has the available state
        • there are 0 files/folders contained within the folder that have the online-only state
        • files/folders within the folder can have the available offline state
        • files/folders within the folder are stored on PC/Mac and on dropbox.com
        • files/folders within the folder are fully synced
        • depending on state, files can be automatically moved to online-only if you are running out of hard drive space
         
         
        Online-only

         

        This means that:
        • at least 1 file/folder contained within the folder has the online-only state
        • files/folders within the folder can have the available offline or available state
        • files/folders within the folder are fully synced
        • depending on state, files can be automatically moved to online-only if required
         
        Thanks again for your feedback on this.

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