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Forum Discussion

Mark4818's avatar
Mark4818
Explorer | Level 3
3 years ago

synchronizing on Mac has stopped

Synchronizing on my Mac stopped working. Re-installing Dropbox did not solve this. Anyone suggesties how to solve this?
Desktop
Mac
Sync
ALBERTO70's avatar
ALBERTO70
Explorer | Level 3

I DOWNLOADED NEW VERSION ON JAN 2023 DROPBOX, BUT ON MAC NOTHING WORKS. INDEXING ALWAYS ON AND NO MORE SYNCHRONIZE NOTHING! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey ALBERTO70, sorry to hear about this.

 

Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

 

If the number of files the app is trying to index or sync has not reduced for a while now it might be worth checking out the troubleshooting steps outlined in this article.

 

In any case, keep us posted!

  • ALBERTO70's avatar
    ALBERTO70
    Explorer | Level 3
    2 years ago
    new software dropbox disappeared for mac why? cmd alt to solve but big problem with 2 new .mac, the old mac worked, no sense to propose new software dropbox for mac that blocks all and make it disappear after problems created. cmd alt why don't write it to solve on dropbox web site??

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