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Forum Discussion
Mark4818
3 years agoExplorer | Level 3
synchronizing on Mac has stopped
Synchronizing on my Mac stopped working. Re-installing Dropbox did not solve this.
Anyone suggesties how to solve this?
Jay
Dropbox Staff
Hi Mark4818, thanks for bringing this to our attention.
Could you clarify exactly what you mean by the syncing has stopped?
What message do you see when you hover over the Dropbox icon in the menu bar? Do the files in the Dropbox folder have any syncing icons on them?
Any other info or screenshots would be helpful!
Mark4818
3 years agoExplorer | Level 3
Jay, after having (re)installed Dropbox at my new MacBook, actually no files at all appear in the Dropbox folder.
The Macbook itself is recognized and connected to my Dropbox account.
- Nancy3 years agoDropbox Staff
Hi Mark4818, sorry for jumping in here.
Do you mind sending over a screenshot of your Dropbox app’s syncing status, as well as its app version?
Also, do you mean that you were previously seeing files within your local Dropbox folder, and they’ve now disappeared?
- Mark48182 years agoExplorer | Level 3
Sorry for late reply.
After re-installing Dropbox, it's working.
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