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Seneca_83's avatar
Seneca_83
Explorer | Level 4
2 months ago

Sync stuck and Windows Explorer crashing

So it started with a 4k Video I had on my iPhone, synced it to Dropbox on the phone -> then my Windows 10 tried to sync it on my PC obviously. Sync stuck and the whole Windows Explorer always crashe...
Desktop
Sync
Windows
Seneca_83's avatar
Seneca_83
Explorer | Level 4

209.4.3661 is my version
I use Dropbox everyday. Now it´s fine since I moved the whole box to an external SSD which seems/has to be faster than the internal HDD.
but it seems it was 1 or 2 4k video files that crashed the whole dropbox and almost my whole PC (because of WIndows Explorer which didnt work at all after 2-3min)
-> what to do next time???

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sure thing, Matt. I've passed it on to the team internally and you can let us know if you have anything else to add.

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