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Forum Discussion
Sync Issue - Windows 10 - Sync Stuck
Hi,
I'm using desktop app version 148.4.4519 and for a few days now new folders and additions made using the PC aren't syncing properly with dropbox. I've tried all the suggestions I can find except re-installing the app. After changing the smart sync options inside the app, it updates quickly but then becomes stuck on one or more files.
I'm also seeing that new folders, or updated folders (on desktop), have no icon next to them, and also fail to upload often.
Please help!
- Hannah
Dropbox Staff
Hey RobbiJ, thanks for bringing this to our attention.
What is currently the sync status of the Dropbox application on your PC?
You can see that by hovering your mouse over the Dropbox icon in your system tray.
Do you see any error messages there?
Keep me posted and we'll go from there.
Hi Hannah,
The sync status says 'syncing' when I click on the icon (bottom of app tray) and 'downloading' on hover.
At the moment, it's 'syncing 32 files' with a file size indicator on the right. The file size indicator doesn't change. There is a time estimate that bounces around.
No error messages. And I checked the Sync Issues also, there are none there.
Thanks!
- Hannah
Thanks for the update here.
Can you please try the following steps, to see if they help?
1) Make sure the Dropbox desktop application is running
2) Click on the Dropbox icon in your system tray by the clock and then click on your initials or profile picture in the Notifications panel
3) Select 'Preferences'
4) Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the 'Alt+H' keys
6) Click on the 'Fix Hardlinks' button
7) You may be prompted for a username and password, this is your computer login credentials, not your Dropbox account ones
Please wait about ten minutes to see if Dropbox resumes syncing.
