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ChrisYMY's avatar
ChrisYMY
New member | Level 2
6 years ago

Suddenly getting sync errors related to file names with special characters

I'm on Windows 10 and have been using dropbox for 5+ years. In the last 2 days, suddenly I have been getting sync errors for around 2500+ files and the error is related to file naming issues. The odd...
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Hey JuliaG, sorry to hear that. 
     
    Could you also let me know if you’re seeing any errors and what the Dropbox icon next to your desktop’s clock reads when you hover over it? A screenshot (omitting personal info) would be much appreciated so as to have a better visual understanding of the behavior. 
     
    Thanks in advance!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey ChrisYMY, could you please elaborate a bit on this? For example:
  • What is the error message that you’re seeing? 
  • What does the Dropbox icon that’s next to your computer’s clock show when you hover over it?
Any screenshots (without any personal info) that you could attach in your next reply would also be very helpful. 
 
Thanks in advance!
JuliaG's avatar
JuliaG
New member | Level 2
6 years ago

I'm having the same problem suddenly today. I started trying to fix them but suddenly loads more are appearing. I'm using a Mac and have been using it without errors for years.

Julia

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey JuliaG, sorry to hear that. 
     
    Could you also let me know if you’re seeing any errors and what the Dropbox icon next to your desktop’s clock reads when you hover over it? A screenshot (omitting personal info) would be much appreciated so as to have a better visual understanding of the behavior. 
     
    Thanks in advance!

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