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Forum Discussion
akvictor84
4 years agoExplorer | Level 3
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- 4 years agoHi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Jay
Dropbox Staff
Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Eat with Oscar
3 years agoNew member | Level 2
Hi Jay,
I am having the same issue with iPhone 13 Pro Max. Just upgraded my account last night and all pictures and videos were uploaded. Then I changed the white balance and exposure on several photos, took some new pictures, and boom! The APP was stuck. I had to delete the APP and reinstall it to see my edits. I wonder if other content creators are also experiencing the same issue? Or did I do something wrong? Please advise.
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