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Forum Discussion
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Why isnt this fixed yet at the end of September? I am on ios 15 and have 1 month old iphone 12 pro max with 256gb capacity and 110gb free dropbox version 252.2 been stuck at scanning photo library for a whole day now. no upload activity on my phone from dropbox.
geoffmacdDropbox Engineer
Can you try turning off "new photos only" from the camera upload settings. Please ensure you are backing up "all photos".
Thanks.
I'm not turning that off because I am not going to deal with duplicates that dropbox likes to shove in there regularly. Your app doesn't finish uploading everything that is NEW since turning on camera uploads the first time when it should. Fix that first!
I reinstalled the app today and manually selected 2 days of photos and videos. It didn't upload them! AND!!!!!!!!!!!!!!!!!! it does not upload in the background when I have all settings enabled for that in ios. Your app no longer has a setting to upload in the background when it did in the past.
Mine just locked up again and I read this thread. Nothing helped!
But when I was in Account settings on the iPhone I just saw a 'Clear Cache' button and decided to click it for kicks and giggles. Lo and behold it started uploading. Only did about 5 photos before stopping again 😞 Clearing the cache again restarted it.........
