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Forum Discussion
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Same problem already for several weeks. Iphone 12mini and latest IOS.
New photos are not discovered. App only shows “scanning your photo library”. After deleting app and reinstalling - photo backup is working again. But only once.. I have to delete it again..
Have been deleting/reinstalling app already for 10 times for uploading new photos.
- Same above. I’ve reinstalled and restarted my device several times, but the same “scanning your photo library” keeps showing up and nothing gets uploaded.
My Iphone 11 is having the same issue. Stuck at "scanning your photo library".
- Jay
Dropbox Staff
Hi everyone, could you try updating the app as there is a new version out today, and let me know how it goes?This problem has been there already thru several app versions. Situation is no better after today's update.
It works once, right after new installation. No upload on next starts.
But it works again after delete-reinstall. Again once.
