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mplural's avatar
mplural
New member | Level 2
23 days ago

Strange symbol on folder icon and can't change to offline

I have a strange symbol on the folder icon and I am not able to make this directory off-line.  In fact, within the folder, no symbols appear at all on the folders within.  I cannot find this symbol i...
Desktop
Sync
Windows
mplural's avatar
mplural
New member | Level 2

It is running and all other folders have symbols that I recognize and work fine.  This is the only folder with that.  I have not tried re-installing as this is my work computer where everything is stored and I'm leery of doing that.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
23 days ago

Hi mplural, thanks for messaging the Community.

 

Just for clarification, what is the full file path for that folder? Is it the Dropbox folder, or a subfolder? What is the exact version of Windows that you're using?

 

Could you attach a larger screenshot, while hiding any personal names, in order to understand what we're seeing?

 

This will help me to assist further!

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