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Forum Discussion
[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever. I cannot see the list of the latest modified files as it used to show or use the tray, actually. I am using Linux Ubuntu 22.04 ...
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
Thanks, however, I already patched it some days ago since I cannot live with a huge load of messages coming for me every day. haha
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
le_avion thanks for the feedback even though it is bad news.
@Dropbox I have exactly the same issue as le_avion. I have two machines, one with Pop!_OS 20.04 LTS and another with Pop!_OS 22.04 LTS. The issues are occurring on the latest version 22.04 LTS.
To reiterate:
(1) Sync is working well on both versions.
(2) I can connect to the Dropbox website fine and that works well on both machines.
(3) On the 22.04 LTS machine the taskbar app is showing always "Connecting" and no information/statistics regarding usage at all. <== THIS IS THE ISSUE!!
Please, please solve this for us.
dropbox please flag this thread as UNSOLVED, as it is not solved for everyone yet. Thanks.
v150.4.5000
It never gets out of the Connecting... state it sits there for days on end. However syncing works fine, only the status never changes and the rest of the information is missing (like level, percentage used, recently changed files, etc.)
This is absolutely ridiculous.
Me and the agents keep going back and forth via email and now the agent closed the case as resolved when it is in fact not resolved.
How hard is it for your support team to do what support teams are supposed to do: do a clean install of Ubuntu 22.04 LTS and of POP OS 22.04 LTS and test it for themselves. Instead they keep asking questions like "try to connect to another network" (as if people have access to multiple networks) to "help pinpoint" the problem. They keep asking me to see if I can access your website ignoring completely the information I gave them that (1) yes, I can access the web site and (2) that sync works but the status doesn't change from Connecting... and no stats are being displayed and (3) that I have 3 computers: Windows 10, Ubuntu 20.04 LTS and POP OS 22.04 LTS and only the newer one running 22.04 LTS has this issue. They send me to this thread and ignore that fact that multiple people complain about this bug and they are all running the latest version of Ubutnu or POP OS.
The latest from my support saga:
"I will advise you to please install an older version of the application through the link below:
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-147-4-4800/td-p/593490 "No instructions, no nothing. So I stop Dropbox, move the original .dropbox-dist aside, expand the archive to create a new .dropbox-dist, start Dropbox and.... Nothing changed. The same behavior, just with an older version of Dropbox.
May I suggest Dropbox support to try it for themselves before sending us on a goose chase?Here is where you can download the install ISOs in case Google doesn't work for you:Ubuntu 22.04 LTS install: https://ubuntu.com/download/desktopPOP OS 22.04 install: https://pop.system76.com/Same problem with Pop!_OS 22.04 LTS
Hi Leoheck,
Great to hear that you found a solution to the "always connecting" issue. In my case, on Pop!_OS 22.04 LTS, the two GNOME extensions you suggested as possibly providing a solution did not work.
So dropbox still waiting for a fix to this issue. Kindly escalate a solution ASAP.
Thanks.
I am also on POP OS! 22.04 and having the same exact issue and installing the two shell extensions did nothing except duplicate some of the icons.
I also have the exact same issue as le_avion and alanpmuscat. I have a Dell XPS with Pop!_OS 22.04 LTS. I recently switched from paid iCloud to paid Dropbox specifically for the Linux app / support. It's disappointing to see the circular loop here between the forum and service team. Hoping this gets resolved.
First of all I am not your dude. You don't know me, you are not my friend, you didn't earn the right to call me dude.
Second, calling people having a problem with Dropbox lazy is impolite and arrogant, so learn some manners.
Third, the way you install Dropbox is convoluted and is not the standard way to install packages on Ubuntu or POP OS. You use deb or snap for Ubuntu and deb or flatpak in POP OS. Most users are not admins and don't want to be admins. They want the ability to install packages via the OS package manager.
Voce entende?
