We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
nsbcmedia
7 years agoExplorer | Level 4
Smart Sync Online Only Files still using disc space
I am using smart sync on multiple Macs, one running macos 10.12.6 and the other running macos 10.14, they both are showing my hard disks are almost full even though the majority of the files are set ...
- 7 years agoOn the Smart Sync page, it states the following:“On APFS, the operating system takes snapshots of the file system and available hard drive space. These snapshots may not update after you've used Smart Sync to set Dropbox files as online only. This means that hard drive space you freed up with Smart Sync may not be immediately reflected or available if this snapshot hasn't updated.“This hard drive space should eventually be freed up by the OS, but the amount of time this will take can vary. This isn't a behavior specific to Dropbox, but instead the designed behavior of macOS.”If Apple didn’t suggest this possibility to you, then I’m not sure what else I can say.Users have reported these issues in the past, however the problems went away, presumably because the snapshots of the hard drive changed, which are essentially Time Machine snapshots.This issue occurred even on older versions of macOS, and yet the issues stopped after some time.I can only recommend checking with Apple again, given this information.
Sebhue18
7 years agoNew member | Level 2
I'm experiencing the same problem with my business account and it is affecting every member of my team. Each uses selective sync and each shows that their hard drives are full when you look at "About this Mac."
Has anyone found a workaround? After reading through this thread, it looks like the Dropbox team has not proposed solutions, but perhaps I've missed some key piece of data.
Thanks!
- Jay7 years agoDropbox StaffHi Sebhue18, if you’re only using selective sync, and not Smart Sync, could you check that the folders unchecked in the window are not present on the machine?When unchecking a folder, it should delete them from the machine, but sometimes it doesn’t, so you’ll need to delete them yourself.These folders can be identified with a grey minus symbol on them, like so:Prior to deleting them, make sure that the users haven’t been updating files in those folders, since they aren’t synced to the site, and will be deleted.
- Sebhue187 years agoNew member | Level 2
@jay
We're using SmartSync, not SelectiveSync.
- Jay7 years agoDropbox StaffOkay, was just checking because your forum post specifically mentioned selective sync, which is a different feature.If you’re using Smart Sync, and the ‘Get info’ page is showing the ‘size on disk’ to be minimal, then it is working as expected, and the Mac simply cannot process the difference in the size of the files.I’d recommend contacting Apple for further support on how to get the OS to recognize the correct size as it appears on the disk itself.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!