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New member | Level 2

3 years ago

Solved

Smart Sync has disappeared from context menu

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

I have tried all of the solutions that I can find throughout this community to no avail.
- Deleting the cache files

- Uninstalling and reinstalling (Including a restart of the Macbook)

- Restarting the Macbook

- Checking and unchecking the 'save hard disk space automatically' in Dropbox app preferences.

- I have also looked everywhere in the Dropbox webpage for the 'turn smart sync on' checkbox but it doesn't appear to exist. I imaging this was taken out since the previous posts which mention it.
- There is also no option to check or uncheck smart sync in my app preferences. Nor any mention of smart sync.

I am running MacOS Big Sur Version 11.0.1.

Dropbox says it is up to date when I hover over the icon (154.4.3932)

I'm really at a loss of what to do next. I've lost a days work trying to sort this out and haven't heard back from support since emailing them.

I've attached an image of what I see when right clicking on a folder.

Regards and thanks in advance!

desktop

Mac

sync

Rich
3 years ago
Aegon wrote:

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

19 Replies

Rich
Super User II
3 years ago
Aegon wrote:

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.
- Aegon
  New member | Level 2
  3 years ago
  I seeee! I just tried it and it worked. I feel so stupid now haha.
  
  Rich thank you so much! I really appreciate you taking the time to answer my question.
  
  You're the best!
- Lynn Bennett
  Explorer | Level 3
  3 years ago
  How do I do this on a Windows system? If you can post screen shots, too that would be very helpful! 🙂
  - Hannah
    Dropbox Staff
    3 years ago
    Hey Lynn Bennett, thanks for the nudge here!
    
    Can you please clarify what you'd like to do exactly?
    
    The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder.
    
    Is that not what you see on your end?
- AggieK
  Explorer | Level 4
  3 years ago
  Hi Rich,
  
  Can I jump in on this issue here too? I too am experiencing this, but I only have 1 of the items appearing under the Quick Actions menu, sometimes 2. But never the 'Make online only' option.
  
  Thanks,
  Aggie
  - Megan
    Dropbox Staff
    3 years ago
    Hi AggieK, how are you today?
    
    Have you made sure your app is running? What is its syncing status while we speak?
    
    Keep me posted!

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- Uninstalling and reinstalling (Including a restart of the Macbook)

- Restarting the Macbook

- Checking and unchecking the 'save hard disk space automatically' in Dropbox app preferences.

I am running MacOS Big Sur Version 11.0.1.

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- Uninstalling and reinstalling (Including a restart of the Macbook)

- Restarting the Macbook

- Checking and unchecking the 'save hard disk space automatically' in Dropbox app preferences.

I am running MacOS Big Sur Version 11.0.1.

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Aegon wrote:
\n
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?
\n

You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

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I seeee! I just tried it and it worked. I feel so stupid now haha.

Rich thank you so much! I really appreciate you taking the time to answer my question.

You're the best!

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How do I do this on a Windows system? If you can post screen shots, too that would be very helpful! 🙂

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Hey Lynn Bennett, thanks for the nudge here!

Can you please clarify what you'd like to do exactly?

The options to make a file online-only or available offline, should be there when you right-click on a file in your Dropbox folder.

Is that not what you see on your end?

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Hi Rich,

Can I jump in on this issue here too? I too am experiencing this, but I only have 1 of the items appearing under the Quick Actions menu, sometimes 2. But never the 'Make online only' option.

Thanks,
Aggie

Hi AggieK, how are you today?

Have you made sure your app is running? What is its syncing status while we speak?

Keep me posted!

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