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Forum Discussion
Slow upload speeds on Windows 7
I am experiencing the super slow upload speed via Dropbox desktop App ( v 120.4.4598 ) and I am running Windows 7. It used to be good and only recently noticed super slow upload speed. Funny thing is...
Just to let everyone know that the latest Dropbox version has seems to fixed my issue of slow uploads (please refer original post https://www.dropboxforum.com/t5/Dropbox-files-folders/Does-Dropbox-limit-the-upload-speed-Very-Slow-uploads/m-p/519825 )
I am now getting great upload speeds via Dropbox desktop App. Now my Dropbox desktop app is version 127.4.4265 on Windows 7. As previously mentioned, this issue seems to be on Windows 7 and had problems with v 120.4.4598 .
In conclusion, and evidence by my testing on various devices, it is the Dropbox app that had restricted the upload speed!!!!!!!!!!!!!! Jay please take note.
Dropbox is uploading at about 1/10th of the speed of my upload connection. I ran an Ookla speed test while dropbox was uploading and you can see my results below. The speed test says I have a 9 MBps upload speed and dropbox is uploading at 1 MBps. Any ideas?
I'm using the desktop installation on Windows 7.
The reason could be many things. Let's start with the question, was the Ookla speed test server at the same distance as Dropbox's server? The answer to that would be maximum time no as speed test servers are hosted very near to customers in ISP network. They do not give real information like say you have 10Mbps connection, but will you really get 10Mbps once you cross your ISP's network? The answer is NO. No ISP will guarantee that once traffic leaves their network. So thats the connectivity part.
Secondly, it is latency that would be very harsh on data transfer speed. Even if you have 10Gbps connection, you can transfer at very low speeds because of how TCP works (a widely protocol used to transfer data). You can search these terms if you want to understand them in deep: "calculate tcp throughput with latency" or "tcp speed calculator according to delay".
Third, different speeds for different paths. I have seen this in the past many times. In your question, you have not mentioned your actual/bought/committed internet speed. I have seen ISPs who would grant you different speeds based on different destinations. Like, for Google/Youtube, they might have a dedicated connection with them and since they pay for that connection at a almost fixed rate every month, they want to utilise that connection as much as possible. So they provide uncapped/more speeds as compared to the committed speeds. I have seen connections with 10Mbps committed speeds getting 100Mbps on youtube to se videos and on microsoft to download windows/office updates.
So these were some of the reasons you can get different speedtest results. You cannot do apple to apple comparison between different destinations.
If you want to dig deeper into this, we can do that but before that, I would need few more information like whats your committed/bought internet speed, who is your ISP (My experience in networking domain helps me in knowing ISPs behaviour and how their service would be), etc.
Hi team,
I am having issue with uploading files to drobox and when i check speed test that are within specificationMy Isp is not able to address the issue as we have tried uploading via browser and desktop app as well on computer but the uploading speed is typically slow
I have confirmed all the settings are intact in my drobox as the bandwidth is not limited and all other settings are intact
Now what troubleshooting my isp should do to address the issue as the speed test and tracert everything is within specification and can not see any packet loss as well
Thanks in advance
- Megan
Dropbox Staff
Hi unitiakash, welcome to our Community!
Let me ask, is it possible that a proxy, VPN, firewall, security software, or even your ISP/router is blocking communication to the Dropbox domains?
Also, does this happen with all of your files?
Let me know more! I'm faced this problem before, my upload speed goes 8-10 kbps then i use a vpn and turns in mbps , try a vpn .
I solved the slow uplaod issue by getting a VPN and changing my location. I tried so many things and nothing worked, not sure why this works but it does!
I have a Gigbit connection connection at work, and my PC is is very fast, yet Dropbox is very slow to sync, and my 3TB business account will take a week to sync! I have not limited speeds in the Dropbox app.
See attached screenshot.
- Megan
Hey jlackey, let's see what we can find on this!
Can you let me know the version of the Dropbox app installed on your device?
If you hover your mouse over the little Dropbox icon, it should show: xxx.3.xxx or xxx.4.xxx.
If I were you, I'd also try changing the bandwidth to "no limit". Have you tried that?
Keep me posted!Now it works. Currently at 245 mbps on wireless.
I have another PC on the same connection (hardwired) and it is always fast with DB (up to 700mbps)
- Nothing to do with my internet speed it app and Dropbox system is slow, anyother back up system moves faster upload and viewing. System management needs fix and do more for system.
I tried something recently and had an interesting find. I also have really slow upload speeds to Dropbox over my Gigabit connection. I usually get about 1200KBps up on average through the app and the website. I took 2 different, large video files and uploaded them simultaneously to the same file directory on Dropbox. One went through the app and the other through the website. I monitored the speed of my outgoing data through the Activity Monitor on my Mac and it essentially doubled.
What this tells me is that my upload speeds could be significantly faster if the Dropbox app was coded to upload multiple files at once and utilize my full upload bandwidth. Am I wrong? I would have tried uploading simultaneously through multiple browsers as well but it wouldn't let me login to more than one at a time.
I've read through this entire thread and gone through all the hoops to make sure it's not something other than a Dropbox issue. My ISP isn't blocking anything, my router's firewall and all other security settings are turned off, no VPN, no proxy, no firewall on my computer, settings in the Dropbox app have been checked so it doesn't limit the speed, no anti-virus software is installed. Pretty much any hacker could easily come invade my Mac right now because it's so open (just for testing of course). I also don't have any conflicting software running. As a video editor, I keep it very lean. But for this test I even closed down basic things like outlook and iMessage. Nothing else is running except Dropbox, Chrome (to upload via the web) and necessary system services.
FYI xerkon you might find this interesting.
