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Forum Discussion

Soonjas's avatar
Soonjas
Helpful | Level 6
4 years ago

Slow upload speeds on Windows 7

I am experiencing the super slow upload speed via Dropbox desktop App ( v 120.4.4598 ) and I am running Windows 7. It used to be good and only recently noticed super slow upload speed. Funny thing is...
Desktop
Sync
upload
Web
  • Soonjas's avatar
    Soonjas
    4 years ago

    Just to let everyone know that the latest Dropbox version has seems to fixed my issue of slow uploads (please refer original post https://www.dropboxforum.com/t5/Dropbox-files-folders/Does-Dropbox-limit-the-upload-speed-Very-Slow-uploads/m-p/519825 ) 

     

    I am now getting great upload speeds via Dropbox desktop App. Now my Dropbox desktop app is version 127.4.4265 on Windows 7. As previously mentioned, this issue seems to be on Windows 7 and had problems with v 120.4.4598 .

    In conclusion, and evidence by my testing on various devices, it is the Dropbox app that had restricted the upload speed!!!!!!!!!!!!!! Jay  please take note.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hi Soonjas, thanks for your post!

Indeed, syncing your files can take time if you have many files or large files, however, the Dropbox servers do not set caps on the upload or download speeds from the Dropbox desktop client. 

Have you tried the steps in this article to see if they help with your syncing speed?

Let me know how it goes.
Soonjas's avatar
Soonjas
Helpful | Level 6
4 years ago

Yes I have tried those but it does not fix the issue.

 

I tried installing dropbox on another two laptops(windows 7) and it has the same issues.

I then installed dropbox on a different laptop(windows 10) and THERE IS NO ISSUE.

 

So the problem is with Dropbox app and Windows 7. There seems to be a hard cap on the upload speed. Can this be please investigated by dev team?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Can you check one thing for me? This particular version of the Windows OS (Windows 7) needs the security update KB3033929 for the Dropbox desktop app to work properly. 

    Is it possible that you don't have this update? It might explain this situation. 

    Let me know what you find!

    • Soonjas's avatar
      Soonjas
      Helpful | Level 6
      4 years ago

      Hi Hannah,

       

      It's already installed on my computer, and others. They are fully up to date with windows updates........

       

      THanks

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hi Soonjas, in general, there is no limit to the upload speed, regardless of the OS, if you have the limit removed in the desktop app preferences. 

        As you're experiencing this, there is a possibility that a proxy, VPN, firewall, or security software issues on those Windows 7 devices could be restricting traffic to the following Dropbox domains.

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