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Forum Discussion
Shared link throws "That didn't work for some reason" error.
Link is not working.
[removed shared link to prevent excess traffic]
Can someone help?
I contacted someone else from the company and apparently it was an old link.
Thank you anyway!
Nancy
Dropbox Staff
Dropbox StaffThanks for your post today, RobbeJ.
Do you have any other shared links that you can test perhaps? Are they throwing the same error message?
Is this a shared link that you created on your Dropbox account, or was it sent to you by someone else?
If the latter, there’s a chance the owner has deleted the file/folder it links to or the shared link itself.
Let me know what you find.
Hi,
I can open other shared Dropbox links and when i contact the owner they say i have the correct url...
- Hannah
Hey RobbeJ, can you open the link from a private browsing window or a different browser altogether, to see if that helps?
Hi Hannah,
I tried it in different browsers on different networks.
On multiple devices, i always get the same error.Thank you!
- Hannah
I see, thanks for checking, RobbeJ.
Since it's not a browser issue and the owner of the file mentioned that the URL is correct and the file has not been deleted from its location, can you check again with them, to make sure that their sharing works okay?
Sometimes shared links might get banned, if the owner's account exceeds their bandwidth limits, or if they get a lot of traffic on the links.
Here's some more info about that.
Let me know if they confirm that their links are working fine.
