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RobbeJ's avatar
RobbeJ
Helpful | Level 5
6 months ago

Shared link throws "That didn't work for some reason" error.

Link is not working. [removed shared link to prevent excess traffic] Can someone help?
Error Messages
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Shared Links
  • RobbeJ's avatar
    RobbeJ
    6 months ago

    I contacted someone else from the company and apparently it was an old link.
    Thank you anyway!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for your post today, RobbeJ.

 

Do you have any other shared links that you can test perhaps? Are they throwing the same error message? 

 

Is this a shared link that you created on your Dropbox account, or was it sent to you by someone else? 

 

If the latter, there’s a chance the owner has deleted the file/folder it links to or the shared link itself. 

 

Let me know what you find.

  • RobbeJ's avatar
    RobbeJ
    Helpful | Level 5
    6 months ago

    Hi,

    I can open other shared Dropbox links and when i contact the owner they say i have the correct url...

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey RobbeJ, can you open the link from a private browsing window or a different browser altogether, to see if that helps?

      • RobbeJ's avatar
        RobbeJ
        Helpful | Level 5
        6 months ago

        Hi Hannah,

        I tried it in different browsers on different networks.
        On multiple devices, i always get the same error.

        Thank you!

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