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Alan B.16's avatar
Alan B.16
New member | Level 2
6 months ago

Shared folder recipient's email appears in yellow and invite is not sent

I enter a recipient's email address and it is yellowed out as if to indicate that it not good. When I hit send, the system shows sending, but the recipient does not show up as a member of the folder,...
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Shared Folders
Joey C's avatar
Joey C
Icon for Dropbox Designer rankDropbox Designer
5 days ago

Hello! Your receiver does not need to have a Dropbox account to share with them. Dropbox will notify them via email.

In this case, to respect the security controls you've set, they will need to create an account before viewing the content and joining the folder. After joining, they should display on your side as a member of the folder.

I suspect the email address appears yellow due to the recipient not being on your team.

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