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Alan B.16's avatar
Alan B.16
New member | Level 2
6 months ago

Shared folder recipient's email appears in yellow and invite is not sent

I enter a recipient's email address and it is yellowed out as if to indicate that it not good. When I hit send, the system shows sending, but the recipient does not show up as a member of the folder,...
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Shared Folders
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi there, Alan B.16, thanks for reaching out to us.

 

Do you currently have an individual or a team Dropbox account?

 

What about your recipient? Do they have an individual account?

 

And if they take a look at their "shared" page, do they perhaps see the folder there?

 

Let me know and we'll go from there.

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