We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

John A.14's avatar
John A.14
New member | Level 1
10 years ago

Selective Sync not showing all folders

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've ...
Mac
Sync
  • odessavid's avatar
    odessavid
    8 years ago

    We had same problem. Here is solution

     

    1. Log in to www.Dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

    5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

    https://www.dropbox.com/download

JasonWTW's avatar
JasonWTW
Helpful | Level 5
8 years ago

I am having the same problem,


my selective sync started not showing all folders recently
tried to restart Dropbox, didn't help
tried to unlink Dropbox, and link again, didn't helo
tried to uninstalled Dropbox and install again
fine, now it's downloading ALL my files on Dropbox to my local drive....

 

it seems this problem has been a while,

Is there any dropbox engineer trying to fix it?

  • odessavid's avatar
    odessavid
    New member | Level 2
    8 years ago

    We had same problem. Here is solution

     

    1. Log in to www.Dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

    5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

    https://www.dropbox.com/download

    • JasonWTW's avatar
      JasonWTW
      Helpful | Level 5
      8 years ago

      Yup, this worked!

       

      I reported this issue to Dropbox support, and they taught me exactly what you said.

       

      Thanks!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey odessavid, 

       

      Thank you for the heads-up on that, much appreciated. 

       

      Usually, upgrading to the latest stable version or downgrading to the stable version if you are on a testing beta build will resolve any Selective Sync issues you may have experienced. 

       

      If you need to ask more about it, please let me kow in your reply!

       

      Kind Regards, 

      JaneA

    • dtfamily's avatar
      dtfamily
      Explorer | Level 3
      8 years ago
      odessavid wrote:

      We had same problem. Here is solution

       

      1. Log in to www.Dropbox.com using your web browser.
      2. Click on your name at the top right corner of the page.
      3. Click on "Settings".
      4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

      5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

      https://www.dropbox.com/download

      Hi, I'm having the same problem not syncing a folder.  I checked the settings, and I am not a beta tester.  Not sure where to go from here...  please help!!!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        Not syncing a folder is a very different issue to it not appearing in the Selective Sync drop down dtfamily. Could you explain whats happening?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!