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Forum Discussion

sekturina's avatar
sekturina
Helpful | Level 5
6 months ago

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
Desktop
Sync
Windows
cs28's avatar
cs28
Helpful | Level 5
6 months ago

My team and I recently started experiencing this as well. Despite syncing only a subset of the folders, reopening the setting will show them all checked. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    cs28, can you also clarify the app version you’re running on your desktop app?

    • cs28's avatar
      cs28
      Helpful | Level 5
      6 months ago

      v202.4.5551

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hi cs28, thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

    • Geraldine Ward's avatar
      Geraldine Ward
      Explorer | Level 3
      6 days ago

      I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me. What was the resolution to Vicker's issue please

       

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