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Forum Discussion
Running low on Dropbox space, just need to view shared folder item on iOS
I am using an Apple phone. My Dropbox storage is almost full. I only wish to view a shared folder. But every time I click the file, it takes me to an option to join a plan that increases my storage....
- This is the page
Calvin2DBX
Dropbox Staff
Dropbox StaffHi Abby,
Thanks for keeping me posted!
From that, we can see some of the folders are "not added", so they can't be using your space.
The missing piece of the puzzle is how large the item you need to add is going to be.
Can you ask the other side to use the calculate size option, and let you know what to expect?
If it's significantly larger than the storage available in your account's Plan tab, they can still share a "View only" type shared link instead (you don't need to add those to fit on your account, and can view them using the link all the same.)
Let me know what you find!
I don’t think it’s the mentioned issue cos I can access on my IPad. Persuasive it’s the way the Apple mobile is configured that I can’t get to the ‘view folder’ page cos it keeps taking me to the upgrade page
- Hannah
Sorry to jump in here, AbbyGail Yap.
Would you mind sending us another screenshot of the message you see when you're prompted to upgrade?
Was this folder shared with you through a link or did the owner invite you to the folder?
How do I get this page on my IPHONE
- Calvin2DBX
Hi AbbyGail Yap,
Did you check the emails signed into the apps?
If they are the same in the iPad app as on the iPhone app the behavior should be the same.
For example, if they sent you a link via email, and you tapped the link, it should take you to exactly the same view.
Is that how they shared with you?
A view only link won't use space at all on your side to view, either on mobile apps or the website or anywhere else you view it, unless you tried using the "Save to my Dropbox" option.
Let me know what you find about the emails, and confirm if they used a link to share the content with you, or if not, how it was shared with you and I'm sure we can help!
- Yes email used is the same
