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Forum Discussion
Restore Deleted Files
I have a file that I moved from DropBox to my hard drive. The hard drive crashed, so I lost it. Does Dropbox Basic have any deleted files in an archive that can be recovered?
It does yes, but, only 30 days worth: https://help.dropbox.com/delete-restore/recover-deleted-files-folders
It restores an old file with the same name instead of the one deleted.
Nancy
Dropbox Staff
Dropbox StaffHey Bill80205! Can you send me a bit more info on this?
Was the deleted file saved on your desktop app perhaps? Is there any chance your updates hadn’t synced to your online Dropbox account, which is why you’re not seeing the correct version of the file being restored?
- 👍 Yes it is still on my Windows laptops. I'm not sure how to sync my online account so it will be there on my Android phone??
- I did save it to a file on my laptop so it's not lost.
Whew!!- Hannah
Hey Bill80205, sorry to jump in here!
On your laptop, are you using the Dropbox application, in order for your files to sync to your account online and any other devices you linked to this account?
If so, can you check the sync status, by hovering over the Dropbox icon in your system tray?
