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Forum Discussion
Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unab...
Megan
Dropbox Staff
Dropbox StaffHi TracerW & hunterm!
Tracer, great troubleshooting steps on your end, and keep in mind that this is expected.
This is how our selective sync feature works, since it helps you remove files from your hard drive without deleting them from your device.
Also, Hunter, I'd suggest that your client contacts our support team.
They would need to check some account-specific info on their end in order to locate what could be causing this, and the best way to do so would be directly with them.
If you do so, feel free to send me the reference ticket number.
Thank you both!
The support link you provided has 2 options: Contact a bot that provides irrelevant results, or post here. I am providing the support for this user, is there no more helpful method to continue contact on this issue?
- HannahHey hunterm, sorry to jump in here.
Are you currently posting while logged in to the account that has the issue?
If this is an issue that this other user is facing, they (or you) would need to contact us from their account, like Megan suggested.
And if it's a paid account, you'd also be able to access live support, so you can resolve this even quicker.
Hi Hannah, I have exactly the same issue as hunterm. Do you have a solution for that please?
- Hannah
Hey NDR2, thanks for the nudge.
Would you mind letting me know a bit more about the issue?
Are you getting some kind of error message when double-clicking on the online-only files?
What's your computer's OS and version and which version of Dropbox are you using?
You can see the Dropbox version, by hovering over your Dropbox icon.
