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Forum Discussion
Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unab...
Megan
Dropbox Staff
Dropbox StaffHey hunterm, welcome to our Community!
Does this happen with a specific file type or with all of them?
Also, does the user get any error messages when trying to double-click on online-only files, and if so, what is the message?
Keep me posted, and we'll take it from there!
Does this happen with a specific file type or with all of them?
Also, does the user get any error messages when trying to double-click on online-only files, and if so, what is the message?
Keep me posted, and we'll take it from there!
It is with all files that are "online-only" until they've been marked "local"
The error message is different depending on the software that attempts to open the file but is normally some form of "this file may be corrupted" or "This file has an invalid file extension."
I don't want the user to have to download Over 50gb of files just to be able to access their cloud-based file storage.
It seems that I can now access files via the Dropbox app (or directories on the pc) only so long as they are not marked selective sync. This seems to be different from the previous operation, and is different from my iPad app through which I can access all my Dropbox files, as I can via the Dropbox website. In order to view (or more particularly to copy files to another app such as a print or album application), I can unmark, say, a folder, “selective sync”. That folder then becomes instantly available to use or view from the pc. Having done so, I can return to the preferences and re-mark the folder “selective sync”, and it doesn’t then reside on my hard drive. This workaround works well for me.
TracerW, your reply is still entirely unrelated to the issue that this thread is about. Thank you for your insights, but I'm waiting to hear back on the issue my end user is having.
- Megan
Hi TracerW & hunterm!
Tracer, great troubleshooting steps on your end, and keep in mind that this is expected.
This is how our selective sync feature works, since it helps you remove files from your hard drive without deleting them from your device.
Also, Hunter, I'd suggest that your client contacts our support team.
They would need to check some account-specific info on their end in order to locate what could be causing this, and the best way to do so would be directly with them.
If you do so, feel free to send me the reference ticket number.
Thank you both!
