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Forum Discussion
The Dropbox app can't sync one file
Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file".
The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for mo...
Hi there Gogabz, I'd be happy to help look into this with you.
Could you try, as a first step, the following in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the Alt+H keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead.
Let me know how it goes, thanks!
Lusil
Dropbox Staff
Dropbox StaffHi there Gogabz, I'd be happy to help look into this with you.
Could you try, as a first step, the following in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your system tray.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the Alt+H keys.
- Click on the Fix Hardlinks button.
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead.
Let me know how it goes, thanks!
For those doing this on a Mac, it seems that you hold down option (⌥) instead of "Alt+H" while following Lusil's instructions.
