We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Michel G.7's avatar
Michel G.7
Helpful | Level 7

OK,

 Here is a screenshot showing some files in the cloud, other ones are dowloaded, but no sign of folders or files waiting for synchronisation.

 

Michel G.7's avatar
Michel G.7
Helpful | Level 7
12 months ago

Problem has been solved by a DB technician : disconnect/reconnect Dropbox from account.

Thank for your help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!