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petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Michel G.7, can you try to make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then close and start the Dropbox app again?

 

Also, can you please right click on your local Dropbox folder, go to “Get info”, and send me a screenshot of the next window you’ll see?

Michel G.7's avatar
Michel G.7
Helpful | Level 7
12 months ago

Hello and thank you,

Nothing can interfere, it has happened abruptly (I wan making changes on some shared folders).

Here is the info you asked for :

Best.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Michel G.7, do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

    • Michel G.7's avatar
      Michel G.7
      Helpful | Level 7
      12 months ago

      No…

      Only a longer delay to synchronize the files.

      Meaning something is busy (I guess).

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

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