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Forum Discussion
Stuck "importing photos..."
My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Finally got my issue resolved. Pleas share.
I just upgraded to Dropbox 3.12.6 today, having previously been on 3.12.5, Yosemite OSX, newest Macbook Pro. My photo syncing issue started around the time of the upgrade to Yosemite in December.
I have my own Teams account, since I use a lot of space and have a group that I run. So, I won't be leaving my own Teams account. Scratch that idea.
Every time I plug in my phone to my laptop with USB, both Photos and Dropboxs Camera Upload auto-start. My Photos import would complete, and I'd watch the Dropbox Import Progress as it stalled every time on different images from week-to-week, never once completing.
Curiously, at the same time I was encountering this Dropbox Camera Upload syncing stuck issue, my Apple Photos App kept reporting two photos that I had saved from a text message as not having been imported (despite importing them many times). The photos in question were from my sister, but perhaps were corrupted in some way? I fixed that Photos error with Photos by deleting the two photos from my phone. A third popped up as not being imported (from the same text messages), so I deleted those too. After several times plugging and unplugging my phone, ignoring Dropbox still stalling, I verified that the Photos app was no longer showing non-synced photos.
Next, I unplugged my phone, quit Dropbox, restarted Dropbox plugged in my phone a number of times. I didn't do any special terminal commands or uninstalls, or complete re-indexing of my Dropbox Account (too long at >1TB).
I was disappointed that the first time the Dropbox Camera Upload still stalled, but it looked like it was making progress. Also, when I quit and restarted dropbox, I saw more photos had synced even after the Import Progress window had indicated it had stalled. So, I repeated the process several times, and it appeared to make more and more progress on imports. The import progress would hang another 2-3 times, but finally it finished after that.
Now everything appears back to normal. So, my suggestion - look for a photo that isn't importing in Photos, and delete it until Photos indicates all is well. Then repeat and restart Dropbox and Camera syncing.
