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Forum Discussion
Still syncing desktop and downloads
I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
Yes and as noted, when I try to remove it, it deletes the files from online Dropbox but also locally on my computer. Hope there is a solution to disconnect it. Here is the screenshot of how it shows in Finder within my Dropbox
When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?
- Megan
Dropbox Staff
Hi mdea1a, interesting.
Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup?
Dropbox hijacks the computer. the Mac OS is housed in Dropbox and all the key files with it. you can disable backups but, you can't remove the Mac OS from the dropbox folder without losing everything. It's insane. I can't believe you guys don't have a real way to fix this. it happens repeatedly to your customers and it's extremely disconcerting. Because I don't pay for my dropbox account I can't get any real support with this and if try to remove Dropbox from my Mac it takes the OS and key files with it. It's scary and strange and your team should figure out a clean and clear pathway for customers to disentangle dropbox from forced housing the core of the computer and someone somewhere should be figuring out how to prevent it from happening in the first place. It feels very sketchy and like a foreign invader (dropbox in this case) is taking over. No dropbox rep so far has been able to figure out how to safely remove the computer system from dropbox and apple tells me it's a dropbox issue and I need to talk to your company about it. It's incredibly frustrating and completely disconcerting. Please, figure it out and offer a real solution.
- Megan
Hi mdea1a, your Support options depend on the plan you're using.
Remote access might sometimes be available when using our chat support, which is available on paid plans.
What I mean when I say to move the content back to their original path, is to take your Documents, or Desktop content, and copy them from within your Dropbox folder, outside to where they were originally.
When you say your Finder and Downloads don't work at all, could you share some additional info with me as to what happens?
If you have any screenshots, let me know!
MeganI don't know how to do that. I don't know the original paths. I don't even know how they got there in the first place, as I never chose to backup these three local folders.
Also, can you clarify, I was seeking an answer to my prior response - as to why what is supposed to show with alt-H (option-H) is not what I am seeing?
When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?Thank you for trying to help fix this issue.
Hi again Megan do you have remote in support. Now it is really messed up. I tried to move the My Local out of Drobox into my harddrive, which seemed ok. Then I tried to delete it out of my harddrive, and now my Finder and Downloads do not work AT ALL. I really need more than typing this out. How do I request remote in support?
