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copwriter's avatar
copwriter
Explorer | Level 4
2 years ago

Shared folder not visible to shared user

The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account.  Abo...
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  • Walter's avatar
    Walter
    2 years ago

    In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter? 

     

    Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? 

     

    While we're at it, could you maybe navigate to your events page and try to restore the folder from there? 

copwriter's avatar
copwriter
Explorer | Level 4

>>It seems that the sync icons you have in the Dropbox folder aren't the same as the normal icons. You have some yellow icons and half green icons. <<

I am unaware of what the colors on the icons signify. The only icon symbol I recognize is the one with two human figures, which indicates a shared folder. 

 

>>Are you certain this is your official Dropbox folder? Is the Dropbox desktop application currently running and syncing normally when you click the icon, according to the message in the bottom left?<<

I'm unsure of what constitutes my "official" Dropbox folder. The Dropbox folder I see in File Explorer resides at D:\Users\Tim\Documents\My Dropbox (I'm Tim). If I navigate to that folder by clicking on D:, then Users, etc., I see a list of Dropbox folders in my account, but none that are shared with me. The shared folders include the "patient records" folder presently missing in action. If I view my Dropbox folder via the listing that appears in the left pane of File Explorer with other cloud service icons, I see both my folders and the shared folders. See screencap below.

 

>>Do you have any other cloud services running on your machine?<<

Yes. I have Amazon Drive, iCloud, and OneDrive installed and running. I'm not having any difficulty with those services. 

copwriter's avatar
copwriter
Explorer | Level 4
2 years ago
I got a notice that this topic had been updated, but I’m not seeing any new posts.

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