We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

LB15's avatar
LB15
Explorer | Level 3
6 months ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspend...
Error Messages
Share
Shared Links
LB15's avatar
LB15
Explorer | Level 3

Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

 

Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

  • LB15's avatar
    LB15
    Explorer | Level 3
    6 months ago

    I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Not really, these bandwidth limits have been there for a long time.

      • LB15's avatar
        LB15
        Explorer | Level 3
        6 months ago

        It has been approx 24 hours and my links have not been restored. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!