You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Job reached maximum retry attempts
When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
hi! heres a screenshot of the new error message im getting. i agree this may be something different than the original post (since its a different error message) thanks for your help
UNfortunately I spoke too soon. Have started getting htis new error message again (screenshot attached) can you help? Thanks.
- Walter
Dropbox Staff
Apologies for the late response gcorvin - are you still having this issue?
Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network?
Let me know what you find and we'll take it from there. Thank you! Sadly yes. Have cleared cache but still happening on two desktops in 2 locations (different networks). Also uninstalled/reinstalled the extension with no luck. Odd thing, however, is that it doesn't happen every time (i.e. occasionally file will save). Seems to be only with pdf's, but not sure of that yet.
- Walter
Thanks for kindly updating me on the matter - sorry to hear this persists for you gcorvin.
As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation).
In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.
Thank you and enjoy the rest of your day!
Hi Again,
I may be responding to the wrong person, but I seem to be getting the error when I have the "new" gmail UI, but goes away when I go back to the "classic" interface (which I suspect most people are still using).
Walter wrote:
Thanks for kindly updating me on the matter - sorry to hear this persists for you gcorvin.
As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation).
In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.
Thank you and enjoy the rest of your day!
- Ed
Hey gcorvin
The new gmail UI is in Beta - I actually have issues with some integrations and even calendar replies in the new UI. I have reported this to Google - might have to do with the way the new UI is working. It's prob something that will be resolved in the next couple of weeks on their end (I'm back to the old UI for now :( )
- Good point. I’ve noticed a few other glitches with the new gmail UI. We guess it’s back to the classic view for now!
